TDC hosts People, Productivity and Sustainability Symposium

‘Tourism is My Business’

July 21, 2016

The Tourism Development Company Limited (TDC), through the Caribbean Small Tourism Enterprises Project (STEP) unit, will be hosting the People, Productivity and Sustainability Symposium titled “Tourism is My Business” on Wednesday 27th July, 2016 from 8:00 am to 4:00 pm at the Hyatt Regency Trinidad.

Tourism Minister the Honourable Shamfa Cudjoe is scheduled to attend and deliver the feature address at the event.

The main objective of the symposium is to increase awareness among small tourism operators about the linkages that exist between the various players in this vibrant sector and the successes that can be derived if activities are harnessed in a sustainable manner. The symposium will further encourage entrepreneurship and innovation through the creation of a people-centric tourism environment that anticipates the needs of both domestic and international visitors.

 Through a combination of lectures and panel discussions, the symposium is intended to enhance skill sets and boost and encourage immediate implementation in business operations. A dynamic group of speakers from The Bahamas, Jamaica and Trinidad and Tobago will form the line-up of presenters who would engage with over 150 local tourism stakeholders: 

 Ms. Lorraine Pouchet, Tourism Specialist and President, Trinidad and Tobago Incoming Tour Operators' Association (TTITOA) kicks off the symposium with a presentation on creating the experience for both local and international tourists. Mrs. Pouchet is Marketing Director and part owner of In Joy Tours, a Destination Management Company, with extensive knowledge and experience in the packaging and implementation of ground tours, and training of tourism industry personnel.

 Mr. Kyran “Darron” Turnquest, Director of Youth, Bahamas explores the link between people and productivity in tourism. An accomplished counselling psychologist, public speaker, youth development specialist, and corporate trainer, Mr. Turnquest is currently pursuing a Doctorate in Educational Leadership and Human Resource Development.

 Mr. Kirt St Bernard, Programme Director at the Arthur Lok Jack Graduate School of Business talks about networking initiatives for small tourism operators within the tourism industry. Mr. St. Bernard is the Programme Director for the Executive MBA and the In Company/Customized MBA Programmes at the University of the West Indies, Arthur Lok Jack Graduate School of Business (UWI/ALJGSB).            

 Dr. Anne Crick, Senior Lecture, at the University of the West Indies Mona Campus offers information on cutting edge strategies that nurture, sustain and expand small tourism businesses. Dr. Crick is the former Head of the Department of Management Studies and the Centre for Hospitality and Tourism Management located in Nassau, Bahamas. She is also a former Associate Dean of the Faculty of Social Sciences.

 Mr. Ian John, Director, Massy Technologies culminates the day’s activities with a discussion on the creation of a people centric tourism environment that caters to local and international visitors. Mr Ian John is the Director of Systems Solutions at Massy Technologies InfoCom Trinidad and has over 20 years managerial experience in the ICT sector. 

 All tourism stakeholders participating in the Business Symposium will each receive a certificate of participation.

 About STEP

Targeting small tourism operators, STEP presents a comprehensive approach to addressing profitability, competitiveness and sustainability within the small tourism enterprise sector by offering development training and capacity building initiatives.  These include Operations Management, Art of Networking, Social Media and Niche Marketing, Customer Relationship Management, Interior Decorating on a Budget and Maximizing the Visitor Experience.

 Small tourism-related business operators may access information about STEP’s future training initiatives by contacting Belinda Charles, Business Enhancement Facilitation Specialist at This email address is being protected from spambots. You need JavaScript enabled to view it..