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Tourism Business Forum to Explore Tourism Industry Quality Service Improvement
Quality Service Improvement in Trinidad and Tobago's tourism industry will be the theme of discussion at the third Tourism Business Forum hosted by the Tourism Development Company Limited (TDC) on Wednesday January 27, at the Trinidad Hilton and Conference Centre.
Featuring presentations by leading hospitality training consultant Bill Freeman, CEO of FreemanGroup Service Solutions and the Minister of Tourism, the Honourable Joseph Ross, the forum aims to engage stakeholders, officials and the business community on the importance of quality customer service and its relevance to the development of a competitive tourism industry in Trinidad and Tobago.
The Tourism Business Forum will also provide an overview of the National Tourism Quality Service Improvement Programme (NTQSIP), which will be implemented by the TDC.
A three-year programme targeting hospitality employees, ports of entry personnel, academia and hospitality students, the NTQSIP initiative will adopt a comprehensive and integrated approach to building a sustainable culture of service excellence in Trinidad and Tobago.
Designed to achieve the goal of positioning Trinidad and Tobago as the country that provides the warmest welcome and highest level of international quality service in the Caribbean, the programme will offer the hospitality service sector the skills training necessary to deliver consistent, high quality service.
The FreemanGroup has been contracted to roll-out the NTQSIP with an objective to train and develop the skills of service providers in the tourism sector to improve the quality of service delivery.
One of the leading consulting and training companies in the tourism and hospitality industry, with over 20 years of experience in the Caribbean region, the FreemanGroup, has undertaken quality initiatives with a diverse range of clients throughout the U.S., Latin America, Europe, Asia ranging from government and tourist boards to hotels, casinos, cruise ships and airlines. Salutations
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